Aliens Versus Predator 2
English version 1.0
Readme File
10/8/01


*******************************************************************
About This Document:

Thank you for purchasing Aliens Versus Predator 2.

This document contains last-minute information about Aliens Versus
Predator 2 and other information about the program not found in the
game manual.  This README file includes information that pertains
to general problems and questions you may have concerning the game
or your computer. Should you experience any problems with Aliens
Versus Predator 2, please refer to this file for additional help on
answering questions about the game and solving technical
difficulties.

*******************************************************************

		    	TABLE OF CONTENTS

		  I.	MINIMUM REQUIREMENTS
		 II.    CUSTOM PERFORMANCE OPTIONS
		III.	GENERAL TECHNICAL ISSUES
		 IV.	GENERAL GAME ISSUES
		  V.    CONTACTING SIERRA




I. MINIMUM REQUIREMENTS
-----------------------

  P3 450 or equivalent processor
  128 MB RAM
  16 MB DirectX 8-compatible D3D video card
  16-bit DirectX 8-compatible sound card
  750 MB free hard drive space (815 MB free space required if
  DirectX is not already installed)
  4x or faster CD-ROM drive
  English Windows compatible keyboard and mouse
  English Windows 98, Me, 2000
  DirectX 8a (included on Disk 2) or higher
  56k DirectPlay-compatible TCP-IP Internet connection for Internet
  play, or a NIC (Network Interface Card) and intranet connection
  for LAN play



II. CUSTOM PERFORMANCE OPTIONS
------------------------------

The "Options-->Graphics-->Custom Performance" menus contain
advanced user options you can use to tweak the appearance and speed
of the game.

  GENERAL:

    Texture Depth:
      Toggle between 16 and 32-bit textures. 32-bit textures are
      much smoother and more detailed than 16-bit textures, but
      increase load times, require more video and system RAM and
      may slow down the framerate on some video cards. If you have
      an older video card, particularly one with only 16 MB of RAM,
      it is recommended that you keep this setting on "16-bit."

    Lightmap Resolution:
      Toggle between 16 and 32-bit world shadows. As with textures,
      32-bit shadows are smoother in appearance but require more
      RAM, loading and processing time.

    Shadows:
      Toggle character shadows on/off. Turning them off give a
      slight performance boost on slower systems.

    Detail Textures:
      Toggle detail textures on/off. Detail textures provide the
      tiny details you see on the world when you look at objects at
      close range. Turning them off will yield a slight increase in
      framerate. Some older cards may not support detail textures:
      if everything in the game looks flat white, try turning
      detail textures off.

    Environment Chrome:
      Toggle environment chrome mapping on/off. Environment maps
      provide the shiny surface effects you see on some metallic
      surfaces in the game. Turning this off will improve
      performance, particularly on older video cards.

    Model Chrome:
      Toggle model chrome on/off. Model chrome is the shiny surface
      effects you see on some glass and metal models, such as
      certain of the predator's weapons. Turning this off will
      improve performance, particularly on older video cards.

    Trilinear Filtering:
      Toggle trilinear filtering on/off. Trilinear filtering makes
      textures look smoother when viewed at an angle. It is not
      supported by all video cards, and may also decrease
      performance.

    Triple Buffering:
      Toggle triple buffering on/off. Triple buffering can provide
      smoother framerates by causing the video card to store an
      extra rendered frame before sending it to the monitor. Triple
      buffering requires additional video RAM; 16 MB card users may
      want to keep this setting off if they are running the game in
      a high screen resolution.

    Draw Sky:
      Toggles sky rendering on/off. When off, the sky will just be
      a flat color but rendering performance will be slightly
      higher.

  EFFECTS:

    Draw Weapons:
      Toggles player-view models such as your hands and gun on/off.
      When turned off you won't be able to see your hands, however
      since the game no longer has to draw these models the
      framerate will improve slightly.

    Muzzle Flash Light:
      Toggle muzzle flash dynamic lighting on/off. Turning this off
      may improve performance in intense gunfights. You may also
      wish to turn this setting off if you find the flashing
      irritating.

    Shell Casings:
      Toggle shell casing models on/off. Turning them off will
      improve performance on slower systems.

    Weapon Impacts:
      Toggle Weapon impact detail between Low, Medium and High.
      Higher settings create more effects (sparks, smoke, debris)
      where weapons hit solid surfaces. Turning this setting down
      may improve performance on slower systems when weapons are
      firing.

    Debris:
      Toggle Debris detail between Low, Medium and High. Higher
      settings create more pieces when objects break. Turning this
      setting down may improve performance on slower systems when
      objects break.

  TEXTURES:

    Overall:
      Toggles overall game texture detail between Extra-low, Low,
      Medium, High and Extra-high. Higher settings provide more
      surface detail. Lower settings decrease load times and may
      improve performance, particularly on systems with low RAM.

    World/Sky/Characters/Weapons/Props/Effects:
      You can set texture detail for specific types of objects
      using the arrow sliders. Experiment with different settings
      to find your own preferred balance between visual detail and
      game performance.


III. GENERAL TECHNICAL ISSUES
-----------------------------

- To increase the rendering speed of the game, go to the Options-->
Graphics menu and lower the "Resolution" and/or the "Performance"
settings.

- Users with 128 MB system RAM and/or 16 MB video cards,
particularly cards which do not support S3TC compression, may
improve game performance by setting "Texture depth" to "16-bit" in
the "Options-->Graphics-->Custom Performance-->General" menu.
Lowering "Overall" texture detail in the "Options-->Graphics-->
Custom Performance--> Textures" menu may also boost performance.

- If you are experiencing periodic hitches in performance, try
setting sound detail to "Low" in the Options-->Sound menu.

- Shut down all non-essential programs before you run the game.

- If you haven't done so in several weeks of use, you may find that
defragging your hard drive will yield improved performance.
Window's disk defragmentation tool is generally found in the Start
Menu at "Programs\Accessories\System Tools\Disk Defragmenter."

- Task-switching with ALT-TAB back to the desktop while running the
game is not recommended.

- Make sure your sound, video and motherboard drivers are up to
date. We recommend using the latest reference drivers available
from your chip manufacturer. Major vendor sites include:

http://www.soundblaster.com - Drivers for Soundblaster sound cards.

http://www.nvidia.com - Reference drivers for TNT and GeForce video
cards.

http://www.3dfx.com - Reference drivers for 3dfx Voodoo video
cards.

http://www.ati.com - Reference drivers for ATI video cards,
including the Radeon.

http://www.matrox.com - Reference drivers for Matrox Graphics video
cards, including the G400 and G450.

http://www.viatech.com - Reference drivers for VIA-based
motherboards.

http://www.amd.com - Reference drivers for AMD motherboards.


Operating Systems:


Windows XP:
  While not officially Windows XP certified, preliminary testing
  has not uncovered any WinXP-specific compatibility issues.


Hardware-specific Notes:

Sound:

Diamond MX400:
  - May hear static when sounds play while running under 8.

TBS Daytona:
  - "Illegal Operation" error may occur during game installation
  under Win98SE or WinMe, and the system loses sound until
  rebooted.

Yamaha YMF719:
  - This sound card is unsupported by AVP2.

ESS Maestro1-ES1948F:
  - May not get sound using the current drivers under Windows XP.

Video:

General:
  - On a multimonitor system, changing your screen resolution in-
  game may change your display back to the first monitor. To
  correct this, run avp2.exe, click the Display button and re-
  select the correct display.

3dfx Voodoo Cards:
  - The mouse pointer may flicker on the menu screens.

3dfx Banshee and Voodoo 3:
  - The Options-->Display menu on the avp2.exe game launcher and
  the Options-->Graphics menu in the game will allow you to select
  32-bit color resolutions but these resolutions are not supported
  by the video card, and the resolution will reset to the previous
  16-bit depth.
  - Detail Textures and Environment Maps will not display.


3dfx Voodoo 5:
  - The user may encounter rare crashes when running in High or
  Best detail. It is recommended that you use Medium or Low detail
  for the "Performance" setting on the "Options-->Graphics" menu
  screen when running the game on this video card.

ATI Radeon:
  - There may be some artifacting around lettering on the menus.
  - Fog does not render with the Radeon's default driver settings.
  - The smartgun's crosshair may look like a green square.

Matrox G200:
  - May experience low framerates during gameplay.
  - The smartgun's crosshair may look like a green square.
  - Does not run the game under Windows XP.

Matrox G400, G450:
  - May experience low framerate in vision modes.
  - The smartgun's crosshair may look like a green square.
  - May experience some odd lighting artifacts.

Nvidia GeForce 2:
  - User may find areas in the game where sections of the screen
  lose textures. This bug appears to have been introduced with the
  Nvidia 21.81 drivers. It may be resolved with a future driver
  release. It can be avoided in most cases by setting "Detail
  Textures" and "Environment Chrome" to "Off" in the "Options-->
  Graphics-->Custom Performance" menu.

Power VR Kyro and Kyro 2:
  - Menu options do not display at 32-bit screen depths. They show
  up at 16-bit screen depths. If using a Kyro card, it is suggested
  that you use the "Display" button on the game Launcher to select
  a 16-bit mode before running the game. This issue may be resolved
  by a future driver release.
  - Polygon distortion may be visible in the skies when using
  vision modes.
  - Certain trim textures may appear unusually bright.
  - Blocks may appear around certain objects.

S3 Savage 2000:
  - User may encounter some odd lighting artifacts.

S3 Savage 3:
  - AVP2 does not run on the Savage 3. This card no longer has
  active driver support.

S3 Savage 4:
  - Significant graphical corruption. This card no longer has
  active driver support.

Input Device:

Logitech Mice:
  - When the scroll wheel is set to a special function in
  Mouseware, activating the scroll wheel during gameplay may have
  undesired results. Setting the scroll wheel's function to "Middle
  Mouse Button" in Mouseware should resolve the issue.

Mad Catz Panther DX:
  - Binding a control to "Z rotation" will cause the view to spin
  in circles.

All joysticks:
  - Joystick hats are not supported by the control binding system.
  Your joystick software may be able to bind the hat to equivalent
  keyboard keys.
  - If your analog joystick doesn't seem to be working after you've
  set up the control bindings, try setting "Analog" to On for the
  non-working axes. Note that this won't actually provide true
  analog control.

Disc Drives:
  - Certain CD-ROM and DVD-ROM drives may have difficulty copying
  game files during installation. If you consistently encounter
  errors during game installation, try one or more of the
  following:

    - Choose "Compact" when asked for your install size at the
    beginning of the installation procedure. If you still want the
    functionality of a Typical install, you can try copying the
    alien.rez, marine.rez, multi.rez and predator.rez files from
    Disc 1 to the directory where you installed the game on your
    hard drive. To copy the file, Double-click on My Computer,
    double-click your CD drive (usually "D:"), right-click on the
    desired file and select "Copy" from the pop-up menu. Then
    navigate to the game directory on your hard drive (default is
    "c:\program files\fox\aliens vs predator 2"), right-click in
    the window and select "Paste." Do this for each of the four
    files.

    - If you still get errors during a Compact installation, you
    can try copying the contents of both discs to your hard drive,
    then installing from there. Note that you must have 3 GB of
    free space on your hard drive in order to attempt this!

      1) Insert disc 1.
      2) Close the game Launcher window when it appears.
      3) Double-click on "My Computer" and open your CD-ROM drive
      (usually "D:").
      4) Select all files in the window by holding the ALT key,
      then pressing the A key on your keyboard. If this didn't
      work, make sure you have the window selected first by left-
      clicking in a blank area in the window.
      5) Once all files are selected, hold the CTRL key and press
      the C key to Copy them to the clipboard.
      6) Double-click on "My Computer" and open your hard drive
      (usually "C:").
      7) Right-click on an empty spot in the window and select the
      New-->Folder option on the pop-up menu.
      8) Name this folder "Disk1."
      9) Open the new folder, make sure it is selected by left-
      clicking in the blank window.
      10) Hold the CTRL key and press the V key on your keyboard.
      This will begin copying the files from your CD-ROM drive to
      the hard disk.
      11) Once all the files have copied over, insert disc 2 and
      repeat steps 3-7.
      12) Name the new folder "Disk2."
      13) Open the new folder, make sure it is selected by left-
      clicking in the blank window.
      14) Hold the CTRL key and press the V key on your keyboard.
      This will begin copying the files from your CD-ROM drive to
      the hard disk.
      15) Once all the files have copied over, open the "Disk1"
      folder and double-click the "Setup.exe" file.
      16) Follow the normal installation routine. When you are
      asked to insert Disk 2, change the "Disk1" part of the text
      in the command line window to "Disk2" and press the button to
      continue.

    If you are still unable to install the game successfully,
    contact Sierra technical support: see Section V., B, of this
    readme for contact information.


CONTROLS:

To delete a control binding in the Options-->Controls menu,
highlight the control, but don't click on it, and press the
[DELETE] key on your keyboard.


MULTIPLAYER

Multiplayer performance will depend on the quality and speed of
your Internet connection. If you are experiencing poor performance
in multiplayer, try the following:

- Make sure you choose the connection speed most appropriate to
your Internet connection. "Join Connection Speed" is found on the
"Multiplayer Internet" and "Multiplayer LAN" menus. If you are
playing on a 56k modem, make sure you set Connection Speed to
"56K."

- Play on servers whose "ping" (round-trip signal time, in
milliseconds) is lowest for you, as shown in the server list. Ping
times under 200ms will offer the best performance.

- Play on servers with fewer players. The more players there are in
a server, the more data your computer will have to download.

- Avoid playing during peak Internet traffic hours. Internet
traffic is generally heaviest between 5 and 10 pm Monday through
Friday. Depending on your ISP (Internet Service Provider) you may
experience decreased performance during these times.

- Contact your ISP to make sure that your Internet connection
software is configured correctly.

- Players behind a firewall may encounter difficulty finding and
joining Internet games. Consult your network administrator for help
in resolving these issues.

- We recommend that systems running a dedicated Internet server
have at least a 128K Internet connection. If your server seems to
have performance issues, try limiting the total number of players
allowed in the game. Use the bandwidth setting in the Host options
to prevent bandwidth overload.

Switching Characters
  Pressing F1 during play brings up the character info screen,
  showing all the available characters. To change to a different
  character, click on the desired character and press F1 again to
  close the character info screen. If you switch teams during a
  team game such as Evac or Overrun you will have to wait for the
  next round before you can re-enter the action, meanwhile you will
  remain in Spectator mode.

Spectator Mode Controls
  Before you respawn in multiplayer, you can press F1 to switch to
  Spectator mode. You'll also enter Spectator mode automatically
  while waiting for a round to start or end in team-based modes
  such as Overrun and Evac.

  Spectator mode has two variations: Observe Point mode and Free-
  Fly mode. In Observe Point mode you watch the action through
  fixed cameras placed throughout the level, while in Free-Fly mode
  you may fly throughout the level, even going through walls.

  Observe Point mode has on-screen controls you can operate with
  the mouse, or via keyboard keys as follows:

    Right Arrow:      takes you to the next observe point
    Left Arrow:       takes you to the previous observe point
    Spacebar:         takes you to a random observe point
    F2:               switches to Free-Fly mode
    F1:               opens the character info screen, allowing
                      you to switch characters

    The "> Respawn <" button, if available, will start you back in
    the game.

  Free-Fly mode offers the following functions:

    Fire:             takes you to the next observe point
    Alt-Fire:         takes you to the previous observe point
    Next Vision Mode: takes you to a random observe point
    F2:               switches to Observe Point mode
    F1:               opens the character info screen but will
                      not allow you to switch characters
    Mouse:            controls your direction
    Forward:          moves you in the direction in which you are
                      facing
    Backward:         moves you away from the direction in which
                      you are facing
    Strafe-Left:      moves you left
    Strafe-Right:     moves you right
    Crouch:           moves you down
    Jump:             moves you up
    Turn Left:        turns left
    Turn Right:       turns right
    Look Up:          looks up
    Look Down:        looks down

Advanced Server Commands
  Users can control certain advanced aspects of the multiplayer
  game through command-line parameters.

  Private messages
    To send a chat message to one player only, start the message
    with the player's name in pointy brackets. For instance if you
    entered the chat message

      <mandiller> Hey, how's it going?

    then only the player named "mandiller" would get the message.

  Server controller commands
    The player who has been on a server for the longest time has a
    star to the left of their name indicating that they are the
    server controller. In addition to controlling the start times
    of team-based games, the server controller can input the
    following commands in the Message window:

    <serv> kick [playername]
      Boots a player from the server. Replace "[playername]" with
      the name of the player you wish to remove.
    <serv> prevlevel
      Ends the current match and switches to the previous map.
    <serv> nextlevel
      Ends the current match and switches to the next map.
    <serv> restart
      Restarts the server at the first map in the rotation.

  Server operator commands
    The operator of a dedicated server can chat with players on the
    server by entering a message in the command-line at the bottom
    of the dedicated server window.

Dedicated server:

  It is highly recommended that you only run a server on a Typical
  install. If you don't have room for a Typical install, we
  recommend that you at least copy the "multi.rez" file from Disk1
  into your AVP2 directory (default is "C:\Program Files\Fox\Aliens
  vs. Predator 2") before running the dedicated server.

  The dedicated server allows you to host a server for other
  players without actually participating in the game yourself. The
  dedicated server runs in a window on the desktop, allowing you to
  access other Windows functions while the server is running.
  Dedicated servers will tend to have better network performance
  than regular hosted games since the computer does not have to
  process graphics and physics while the server is running and does
  not have to hold game resources in memory.

  A dedicated server machine should meet the minimum specification
  for the game itself in CPU speed and RAM (450 mHz, 128 MB). For
  best performance it is recommended that the server have a T1 or
  faster network connection. Many cable modem and DSL services have
  very fast download speeds but relatively slow upload speeds;
  since a dedicated server has to upload information to all
  clients, servers on an upload-limited cable or DSL connection
  will not be able to support as many players simultaneously as
  will servers running on a connection whose upload speed equals
  its download speed, such as a T1 or T3 connection.

  Dedicated servers on even the fastest connections may find it
  advantageous to limit the number of players allowed in the server
  at once. The server may also limit the total amount of data
  uploaded at one time by using the "Server Bandwidth" setting in
  the Advanced panel of the Host menu--this can help prevent lag
  caused by high-bandwidth players taking all the available upload
  bandwidth.

  To run a dedicated server, go to the Multiplayer Internet or
  Multiplayer LAN screen from the main menu, select the "Host" item
  and set "Dedicated" to "Yes" in the "Game" panel, then set up the
  game settings and map rotation to your own preference. Now when
  you click "Launch," AVP2 will close and the stand alone server
  application will run in a window on the desktop.

  Once you have configured the dedicated server the first time, you
  can run the server directly by clicking the "Stand-Alone Server"
  button on the game launcher window or by double-clicking the
  avp2serv.exe file in your AVP2 folder. If you have multiple
  server configurations stored a window will appear allowing you to
  select the desired configuration.

  The dedicated server window contains the following items:

  Server Name:      The name you gave your server in the Host menu.
  Game Type:        The type of game being hosted (DM, Evac, etc.).
  Running Time:     The total time the server has been running.
  Peak Players:     The maximum number of players that have been in
                    the server at any one time.
  Total Players:    The total number of players that have joined
                    the server during the current Running Time.
  Stop Server:      Pressing this button shuts down the server.
                    Pressing the [X] button in the upper right
                    corner performs the same function.
  Players:          Lists the players current using the server.
    Name:             The player's name.
    Ping:             The round trip time between player and
                      server, in milliseconds.
    Kills:            The number of kills the player has made in
                      the current round.
    Score:            The player's total point score for the round.
    Lives:            The number of lives the player has remaining
                      (applies to certain team modes such as Evac).
    Time:             The total amount of time the player has been
                      on the server.
  Current Players:  Total current players / max players allowed.
  Average Ping:     The average round trip time between the server
                    and each connected player, in milliseconds.
  Boot Player:      Ejects the selected player from the server. To
                    select a player, click on their name.
  Levels:           Shows the levels in the server's map rotation.
                    The current level has a dot to the left. Levels
                    are played in descending order and restart at
                    the top of the list after the level at the
                    bottom has been played.
  Time in Level:    Time the server has been in the current level.
  Next Level:       Skips ahead to the next level in the map
                    rotation, automatically ending the current
                    round.
  Select Level:     Switches to the selected level. To select a
                    level, click the level name in the list window.
  Console:          Shows server activity as well as player chat
                    messages. The server operator can enter
                    messages in the command line below (see "Server
                    operator commands" above).
  Clear:            Clears the console window.

  Note: to run the server on a machine which cannot run the game (a
  machine without a D3D-compatible video card, for instance),
  install the game on that machine, then configure the settings as
  desired on a machine that can access the game menus. Copy this
  machine's "ServerData" folder into the AVP2 folder on the server
  machine, then launch the server by double-clicking avp2serv.exe.


IV. GENERAL GAME ISSUES
-----------------------

CD-KEY

Make sure you write down your CD-Key code in safe place! If you
uninstall the game and then reinstall it later, you will have to
re-enter your CD-Key. The CD-Key is required to player Internet
multiplayer. If you lose your CD-Key, please contact Sierra
customer service (contact information is at the bottom of this
readme).

SAVE GAME RECOVERY:

Aliens Versus Predator 2 stores save files for each user Profile
separately. If you delete your Profile in the Profiles screen, the
save games for that Profile will not be removed. This is done
intentionally to protect against loss of save games in the event of
accidental Profile deletion. To regain access to your save files,
just create another Profile with the same name as the deleted one.

To delete your old save files after uninstalling the game, use
Windows Explorer to browse to the folder in which AVP2 had been
installed, select the "Save" folder and press the Delete key on
your keyboard.

SAVING WHILE SWITCHING WEAPONS:

You will be unable to save while switching weapons. Once the weapon
switch animation finishes, saving is allowed.

ADVANCED OPTIONS

If you're encountering problems running the game, you can try
tweaking some advanced settings in the "Options" window on the game
launcher (double-click AVP2.exe and click the "OPTIONS" button).
Please note that this is for advanced users only, since tweaking
these settings could very well create other problems in the game.

  Disable Sound
    If this box is checked, there will be no sound effects in the
    game. Dialogue and lipsynching will also not play correctly.
    Music will still play. If you are experiencing problems running
    the game and suspect your sound card may be the cause, you
    might check this box and see if the problem goes away--if it
    does then the problem definitely lies with your sound hardware
    or drivers.

  Disable DirectMusic
    If this box is checked, there will be no dynamic DirectMusic in
    the game. Certain short music clips may still play.

  Disable Logos
    If this box is checked, the intro logo movies will not be
    shown. Use this if your system is having trouble playing these
    movies.

  Disable Triple Buffering
    If this box is checked, video output will not be triple
    buffered. May help performance on certain video cards,
    particularly PCI cards.

  Disable Joysticks
    Disables input from joysticks and gamepads. Certain joysticks
    and gamepads may interfere with normal mouse or keyboard
    control in the game. If you suspect this is occurring, checking
    this box before running the game may resolve the problem.

  Disable Hardware Cursor
    If the mouse pointer is missing, flickering or otherwise
    distorted in the game menus, checking this box may fix the
    problem.


V. CONTACTING SIERRA
=======================


A) Customer Service, Support, and Sales
----------------------------------
United States	

U.S.A. Sales Phone: (800) 757-7707
International Sales:  (425) 746-5771 
Hours: Monday-Saturday 7AM to 11 PM CST,
Sundays 8 AM to 9PM CST 
FAX: (402) 393-3224	
	
Sierra Direct				
7100 W. Center Rd			
STE 301				
Omaha, NE  68106			

United Kingdom

Vivendi Universal Interactive Publishing UK Ltd.  	
Main: (0118) 920-9111
Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax:   (0118) 987-5603
Disk/CD replacements in the U.K. are 6.00,
or 7.00 outside the UK. Add "ATTN.: Returns."

2 Beacontree Plaza,			
Gillette Way,				
Reading, Berkshire			
RG2 0BS United Kingdom		

France

Vivendi Universal Interactive Publishing France 
32, Av de l'Europe 
Bt Energy 1 (2e tage) 
78 941 VELIZY-VILLACOUBLAY CEDEX
France

Tlphone: (0)891 670 800    0.22 euro/min ou 1.47 Frs/min
Du lundi au vendredi de 8h  21h
week-end et jours fris de 10h  18h

Germany

Infoline und Direktverkauf
Vivendi Universal Interactive Publishing Deutschland GmbH
Paul-Ehrlich-Strae 1
63225 Langen
Deutschland	

Montag - Freitag von 10.00 Uhr - 18.00 Uhr

Bestellhotline Spiele:  	018050 / 774353 (DM 0,24/min)
				018050 / SPIELE (DM 0,24/min)
Bestellhotline Lernprogramme:	018050 / 537636 (DM 0,24/min)
 				018050 / LERNEN (DM 0,24/min)
Bestellhotline FAX:		018050 / 32936	(DM 0,24/min)
				018050 / FAXEN (DM 0,24/min)


On-Line Sales
CompuServe United Kingdom:GO UKSIERRA
CompuServe France:	  GO FRSIERRA
Internet USA:		  http://www.sierra.com
Internet United Kingdom:  http://www.sierra-online.co.uk
Internet France:  	  http://www.sierra.fr
Internet Germany:	  http://www.sierra.de
	
Disk and Manual Replacement :
Please refer to the Technical Support Policy.


B) TECHNICAL SUPPORT
-------------------------
North America

Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site.

Sierra On-Line		
Technical Support
4247 South Minnewawa Avenue
Fresno, CA 93725

Main: (425) 644-4343
Monday-Friday  8:00 a.m. - 5:00 p.m. PST
Fax:  (310) 258-0755
	
http://www.sierra.com
support@sierra.com


United Kingdom

Vivendi Universal Interactive Publishing UK Ltd. offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via the Internet.

Vivendi Universal Interactive Publishing UK Ltd. 	
2 Beacontree Plaza,			
Gillette Way,				
Reading, Berkshire			
RG2 0BS United Kingdom	

Main: (0118) 920-9111
Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax:   (0118) 987-5603

http://www.sierra-online.co.uk


France

Vivendi Universal Interactive Publishing France 
32, Av de l'Europe 
Bt Energy 1 
78 941 VELIZY VILLACOUBLAY CDEX
France

Tlphone: (0)891 670 800    0.22 euro/min ou 1.47 Frs/min
Du lundi au vendredi de 8h  21h
week-end et jours fris de 10h  18h

http://www.sierra.fr


Germany

Vivendi Universal Interactive Publishing Deutschland GmbH
Technischer Kundendienst
Paul-Ehrlich-Strae 1
63225 Langen
Deutschland

Tel: (0) 6103/9940-940
Montag bis Freitag von 10.00Uhr bis 19.00Uhr
Fax: (0) 6103/9940-188

http://www.sierra.de


Spain
Vivendi Universal Interactive Publishing Espaa  
C/ Nuestra Seora de Valverde, 23 
28034 MADRID
Espaa (Spain)


Telfono: 91 735 34 37
Lunes a Viernes de 9:30 a 15:00 y de 16:00 a 18:30
Fax: 91 735 32 34
Soporte@havasinteractive.es


Italy

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C) Sierra Warranty & Legal Information
-----------------------------------
Sierra's end user license agreement, limited warranty and return policy is set forth in the EULA.txt, found on the CD, and is also available during the install of the product.
